September 30, 2023


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Peoria HOA management company bucks industry stereotypes

Lori Rutledge is the president of Planned Developmental Services, an HOA management and accounting firm in Glendale.

Some may find offense at being called a name like, say, “The trash can police.”

But Lori Rutledge, president of Planned Development Services, isn’t one of them. In fact, after 20 years of owning and running the Glendale HOA management and accounting company, it takes stronger words to shake her.

“Oh, we’ve been called much worse than that,” Rutledge said.

Despite the negative perception that follows her industry – Rutledge knows well that the majority of interactions between residents and HOAs are not initiated by a positive incident – she has found success by focusing on one simple yet often overlooked facet of the relationship between the two: communication.