- Jobber — a leading provider of home service management software — recently announced a $60 million equity round led by global growth investor Summit Partners. These are the details.
Jobber — a leading provider of home service management software — recently announced a $60 million equity round led by global growth investor Summit Partners. This funding round includes participation from Jobber’s existing investors OMERS Ventures and Version One Ventures as well as first-time participation from Tech Pioneers Fund. And this growth financing will support continued investment in R&D, hiring, customer acquisition and will help to further accelerate the company’s rapid growth.
Jobber is known for offering an all-in-one SaaS and mobile solution built to serve as the command center for small home service businesses. And the company’s platform is designed to manage the full customer lifecycle – from generating proposals and sending quotes to scheduling crews, dispatching jobs, invoicing customers and accepting in-person or electronic payments. Over 100,000 service professionals in 47 countries across 50 service segments utilize Jobber to keep their jobs on track, automate workflows, and communicate with customers.
There are about 5 million small and medium-sized home service businesses in the United States — which contributes over $550 billion to the economy each year.
Millions of small businesses have been facing significant challenges during the COVID-19 pandemic. But the home service category including lawn care, plumbing, HVAC, electrical contracting, and other segments demonstrated remarkable resilience, benefiting from renewed consumer interest in improving and investing in home living spaces. And Jobber’s latest quarterly Home Service Economic Report — which includes data from over 100,000 service professionals — finds that median revenue across home service businesses increased 23% year-over-year in December 2020 while newly scheduled work also saw an increase over 2019. The trend towards digital adoption in home service was gaining momentum prior to COVID-19 and the pandemic has accelerated it.
Jobber’s SaaS and mobile solutions help service professionals to navigate and operate in a touchless world. And they can communicate with customers electronically, send quotes and invoices and accept payments online, supporting a clear long-term shift away from cash and checks towards “cashless” credit and debit transactions. Jobber Payments — the company’s payment processing solution — saw over 80% growth in volume in 2020 and has now processed over $1.7 billion in transactions.
“We founded Jobber with a mission to help small businesses and the people behind them be successful. Home service businesses are facing ever-increasing consumer expectations for a more seamless, digital experience while at the same time working to meet unprecedented demand. We are proud of the positive impact the Jobber platform has had on so many small businesses and the service professionals who lead them. We’re excited to be partnering with Summit as we continue to pursue our mission and build on Jobber’s leadership position in the home service category.”
— Sam Pillar, CEO and co-founder of Jobber
“Consumers today expect businesses to be highly responsive and to interact digitally. They want to book services online, pay with the click of a button, have automated reminders and more. If they need something fixed, customers want information in real-time, to know the name of the technician and when they will arrive.”
— Forrest Zeisler, CTO and co-founder of Jobber
“We believe the home service category is in the early stages of a significant digital transformation – and Jobber is paving the way for thousands of small and mid-sized services businesses that are working to incorporate digital tools in order to keep pace with customer expectations,” said Mistele. “The Jobber team blends strong product vision, data-driven market perspective and a customer-centric approach – a powerful combination that we believe will support the company’s continued rapid growth. We are thrilled to partner with the Jobber team – and we are excited about the future of this category.”
— Colin Mistele, Principal at Summit Partners, has joined Jobber’s Board of Directors