September 28, 2023


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BPO Business Analytics Market Analysis Highlighting the COVID-19 Impact on the Vendor Landscape during 2020-2024

Technavio has been monitoring the BPO business analytics market, operating under the information technology industry. The latest report on BPO business analytics market, 2020-2024 estimates it to register an incremental growth of $ 17.12 bn, at a CAGR of about 16{de3fc13d4eb210e6ea91a63b91641ad51ecf4a1f1306988bf846a537e7024eeb} during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment.

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Technavio has announced its latest market research report titled Global BPO Business Analytics Market 2020-2024 (Graphic: Business Wire)

Technavio’s in-depth research has all your needs covered as our research reports include all foreseeable market scenarios, including pre- & post-COVID-19 analysis. Download Latest Free Sample Report on COVID-19 Analysis

The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. Competitors have to focus on differentiating their product offerings with unique value propositions to strengthen their foothold in the market. Market vendors also have to leverage on the existing growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments. Accenture Plc, Capgemini Services SAS, Cognizant Technology Solutions Corp., Dell Technologies Inc., Fujitsu Ltd., Hewlett Packard Enterprise Co., Infosys Ltd., International Business Machines Corp., Tata Consultancy Services Ltd., and Wipro Ltd. are among some of the major market participants.

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Rising cost pressure to maintain in-house IT systems has been instrumental in driving the growth of the market. However, a shortage of skilled professionals might hamper the market growth.

Technavio’s custom research reports offer detailed insights on the impact of COVID-19 at an industry level, a regional level, and subsequent supply chain operations. This customized report will also help clients keep up with new product launches in direct & indirect COVID-19 related markets, upcoming vaccines and pipeline analysis, and significant developments in vendor operations and government regulations. Download a Free Sample Report on COVID-19 Impacts

BPO Business Analytics Market 2020-2024: Segmentation

BPO Business Analytics Market is segmented as below:

  • End-user

    • BFSI

    • Retail

    • Healthcare

    • Manufacturing

    • Others

  • Geography

    • North America

    • APAC

    • Europe

    • MEA

    • South America

Based on geographic segmentation, over 38{de3fc13d4eb210e6ea91a63b91641ad51ecf4a1f1306988bf846a537e7024eeb} of the market’s growth originated from North America during the forecast period. In addition, the BFSI sector led the growth under the end-user segment. This report provides an accurate prediction of the contribution of all the segments to the growth of the BPO business analytics market size.

BPO Business Analytics Market 2020-2024: Scope

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. The bpo business analytics market report covers the following areas:

  • BPO Business Analytics Market Size

  • BPO Business Analytics Market Trends

  • BPO Business Analytics Market Industry Analysis

This study identifies the evolution of cloud-based BPO services as one of the prime reasons driving the BPO Business Analytics Market growth during the next few years.

Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Technavio’s in-depth research has direct and indirect COVID-19 impacted market research reports.

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BPO Business Analytics Market 2020-2024: Key Highlights

  • CAGR of the market during the forecast period 2020-2024

  • Detailed information on factors that will assist BPO business analytics market growth during the next five years

  • Estimation of the BPO business analytics market size and its contribution to the parent market

  • Predictions on upcoming trends and changes in consumer behavior

  • The growth of the BPO business analytics market

  • Analysis of the market’s competitive landscape and detailed information on vendors

  • Comprehensive details of factors that will challenge the growth of BPO business analytics market, vendors

Table of Contents:

Executive Summary

Market Landscape

  • Market ecosystem

  • Value chain analysis

Market Sizing

Five Forces Analysis

Market Segmentation by End-user

  • Market segments

  • Comparison by End-user

  • BFSI – Market size and forecast 2019-2024

  • Retail – Market size and forecast 2019-2024

  • Healthcare – Market size and forecast 2019-2024

  • Manufacturing – Market size and forecast 2019-2024

  • Others – Market size and forecast 2019-2024

  • Market opportunity by End-user

Customer landscape

Geographic Landscape

  • Geographic segmentation

  • Geographic comparison

  • North America – Market size and forecast 2019-2024

  • APAC – Market size and forecast 2019-2024

  • Europe – Market size and forecast 2019-2024

  • MEA – Market size and forecast 2019-2024

  • South America – Market size and forecast 2019-2024

  • Key leading countries

  • Market opportunity by geography

  • Market drivers – Demand led growth

  • Market challenges

  • Market trends

Vendor Landscape

  • Vendor landscape

  • Landscape disruption

Vendor Analysis

  • Vendors covered

  • Market positioning of vendors

  • Accenture Plc

  • Capgemini Services SAS

  • Cognizant Technology Solutions Corp.

  • Dell Technologies Inc.

  • Fujitsu Ltd.

  • Hewlett Packard Enterprise Co.

  • Infosys Ltd.

  • International Business Machines Corp.

  • Tata Consultancy Services Ltd.

  • Wipro Ltd.


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