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When an employee announces their decision to leave your company, you want to use their departure as a learning opportunity. Having an exit interview is a strategic way to gather crucial information. But it requires that you ask the right exit interview questions during this final conversation.
Exit interviews aren’t the most comfortable interaction. However, they can provide you with invaluable data when hiring new employees and informing your current employee retention strategy.
When you approach your exit interview with a strategic mindset, you can gather information to see how the company can improve, such as uncovering leadership styles, common HR issues, and lack of manager effectiveness. You can also learn how you stand up against competitors in the industry who are hiring similar employees regarding salary, benefits, programs, and perks.
If you structure your exit interviews right, you can uncover the following 3 crucial points and place your company and employees in a better position to succeed.
- Problems in the organization.
- Insight into the exiting employee’s feelings about the company.
- An understanding of the competition amongst other companies.
Exit Interview Questions
Here are 12 of the best exit interview questions to ask when you conduct exit interviews. Be sure to approach each question from a place of wanting to listen and learn. When employees feel comfortable speaking openly during their exit interview they’ll provide honest feedback and you’ll get the most value from the experience.
Why did you begin looking for another job?
This is a great open-ended question that can reveal invaluable information. Based on their response, you might find that they sought something different from their career (i.e., a promotion, increased pay) or lifestyle goals (i.e., working from home, working part-time). Alternatively, they might reveal their issues with the company, such as lack of support, poor management, or a toxic work environment.
Pay close attention to the answers you receive to this question.
Did your manager provide you with what you needed to succeed?
A significant component of the exit interview is understanding the support provided to employees by those in leadership.
If the management team didn’t provide the tools, development opportunities, constructive feedback, and support needed for an employee to succeed, that’s information you need to have.
Based on this employee feedback, you can further investigate the current leadership process and make necessary changes. It’s likely others feel the same, and making these adjustments can help decrease employee turnover.
What did you like most and least about the job?
Having this information will help you to make informed decisions for both current and future company employees.
For current employees, you can highlight and emphasize the most favorable things about the company and hopefully make changes to the parts of the job that are least desirable.
Also, having this information on hand can help you better manage expectations in your job description for new hires around the reality of a specific position or working with the company in general.
Were your achievements recognized and appreciated within the company?
Employees must believe their contributions are recognized and appreciated to feel valued in the company.
The answer you receive will let you know whether this is an area that needs to be improved. Data has shown that when employees feel valued, they’re more likely to remain with the company, are more productive, and be more motivated in their position.
When employees don’t feel valued, they’re more likely to seek employment elsewhere.
What suggestions do you have for improvement?
There’s no doubt employees have suggestions for improvement related to their role, policies, processes, and the company as a whole. That’s why receiving this insight directly from them is invaluable.
Based on this feedback, you might identify ways to improve the company that you haven’t yet considered. You also may be able to implement improvements that could dissuade other employees from leaving.
Is there anything we could have done to change your mind about leaving?
This is another way to get to the bottom of why the departing employee is leaving.
If they mention an increase in pay or full-time remote work opportunities, you can consider whether incorporating them into the company for current employees can increase employee satisfaction.
Also, you can implement these things for new employees, so they feel excited about the new position from their first day on the job.
Would you recommend this company to a friend? Why or why not?
You may uncover from the answer to his question that they like the company as a whole, but it’s just not a good fit for them. Alternatively, you might discover their employee experience was so negative they wouldn’t recommend someone else, which is what you don’t want.
If they wouldn’t recommend the company to a friend at all, their issues are more deep-rooted and more than just not being a good fit for their life or goals at this time. When employees give this response, try to understand why they wouldn’t recommend the company and make putting necessary changes in place a priority.
If they would recommend the company, that’s good, because it points to the fact that they’re leaving but don’t think the company is so bad they wouldn’t refer others. These employees can serve as an excellent referral opportunity.
Did you share your concerns with the company before leaving?
You want to cultivate a company culture where employees feel comfortable expressing their management concerns. Having open communication can help increase job satisfaction and reduce turnover rates overall.
If the employee says no, it showcases that there might be an overall lack of communication within the company, or it’s possible management didn’t make specific subsets of the demographic or certain personalities feel comfortable speaking up. You want to address these potential issues as well.
If the employee says yes, perhaps management didn’t take the concerns seriously, or a communication breakdown occurred somewhere along the way.
Has your role changed since we hired you?
Sometimes an employee’s role changes due to a promotion, restructuring within the organization, or simply adjusting who’s responsible for specific tasks.
If changes are made that lead to the position being less appealing, it can cause employees to part ways. You want this information to better manage changing roles in the future, provide more in-depth training, or improve transitions between departments so there’s a better overall experience for employees.
Were your work goals and responsibilities clear?
Employees often excel with clarity. If there’s a lack of clarity around their goals and responsibilities within the company, they likely won’t feel comfortable in their position.
That feeling of being unsettled can lead to unhappiness within their role and the decision to leave the company altogether.
If there’s a lack of clarity around goals and responsibilities, that’s a red flag that there need to be changes made regarding related systems.
What skills and qualifications do you think we need to look for in your replacement?
While management and human resources staff might be clear on what they think is needed in an employee to be successful, it’s helpful to hear it from someone who was in the role.
Employees might have a different perspective that can change who you’re seeking when hiring for this role based on their experience.
What benefits or programs did you feel we’re missing from the organization?
Finally, this is an overall helpful question that can help you identify additional areas to build upon within the company.
Maybe a flexible work schedule, gym membership discounts, or better health care options might draw in better talent and give your current employees more of an incentive to stay.
These are often small changes that can make a significant difference.
Final Exit Interview Strategies
As you complete your employee exit interviews, keep in mind these additional strategies so you can get the most out of this process.
Always treat employees with respect and gratitude throughout the exit interview process no matter their reason for leaving the company. While they may be choosing to leave now, it doesn’t mean they can’t refer good talent or recommend the company’s products or services to others. Your goal is to end the conversation with a positive final impression and gather the information you need to make necessary changes within the company.
Seek valuable information
Ask the employee for ideas if you think they’ll provide valuable information. Remember, your exit interview is a time to gather valuable data you can use to make improvements. Don’t shy away from the tough exit interview questions that feel uncomfortable.
Gain a broad understanding
Ensure your exit interview is broad. Your primary goal shouldn’t be to learn about how much money the employee will be making at their new job or a general idea of why they’re leaving. You want to ask several questions to get a broad understanding of their experience with the company, the new company they’ll be working for, and the improvements they recommend.
Ask for specific examples. Getting specific examples allows you to identify instances — good or bad — to highlight or improve.
Make use of what you learn
Use the information to inform your retention strategy. Retaining quality employees is essential, so after your exit interview, be sure to follow up and use the information. Don’t just leave it in a document on your computer or in a notebook. You want to take action on details shared and analyze trends over time to discover commonalities amongst employees who leave the company.